
Making sense of HER2+ breast cancer and Herceptin therapy
The new and improved HER Connection helps patients make sense of HER2+ breast cancer and its treatment. HER Connection is tailored to a patient's journey, providing information and resources at specific points of treatment, such as:
HER Connection Live 24/7
Patients can get live 24-hour expert support and advice about HER2+ breast cancer and Herceptin by calling 1-866-449-4372. Registered oncology nurses will:
- Answer calls daily around the clock (24/7)
- Personally return patients' after-hours voicemail messages within 2 hours
- Connect patients to Genentech patient services, including Access Solutions and the Genentech Patient Resource Center
- Patients who sign up for this program will have nurses call them to see how they're doing, answer questions, and remind them about important treatment considerations
HER Connection Live 24/7
Patients receive text messages on their mobile device
- Helpful tips
- Reminders about important treatment considerations
- Patients may reply to ask questions and arrange to speak with a live nurse
Patients also receive regular email and postal mail with information that answers questions like:
- What is HER2+ breast cancer?
- What is Herceptin?
- What can I expect from my treatment experience?
HER Connection Mentors
Patients can connect with HER2+ breast cancer survivors just to talk, ask questions, or exchange emails and texts.



